We are committed to providing you with a clear understanding of our service policies. Please take a moment to review the following information regarding appointments, cancellations, packages, and other important guidelines.
We understand that schedules can change, and we strive to be flexible. However, to ensure fairness to both our clients and our service providers, we have established a clear cancellation policy. For all Services, we kindly request that you reschedule or cancel at least 24 hours (1 day) before your scheduled appointment time.
Failure to provide adequate notice will result in a no-show fee equivalent to 100% of the scheduled service price.
This policy allows us to manage our appointment schedule effectively and ensures that our service providers are compensated for their time. We appreciate your understanding and cooperation in adhering to this policy.
In all cases, you are responsible for paying for all services and missed appointments. We encourage you to review our full terms and conditions for complete details regarding our cancellation and no-show policies. By booking an appointment with us, you acknowledge and agree to these terms. We are committed to providing you with exceptional service and appreciate your adherence to our policies.
To maintain the clinical standard of our sanctuary, Lotus Lymphatic observes a strict 15-minute late arrival policy. We do this to ensure every client receives the full, uninterrupted experience they require for restoration.
If you are more than 15 minutes late, your session will be considered a no-show and charged at 100%. (Including package sessions)
All clients are required to provide informed consent prior to receiving any massage services at Lotus Lymphatic. No massage services will be provided without signing all consent forms. Clients must complete and sign the consent forms before their initial massage session. Home Delivered services will not leave for your appointment until the forms are completed or signed. We will provide physical copies in person if you are unable to complete your forms digitally.
We will NOT extend timeframes. This is to ensure all clients appointments are on schedule and fair. You will use time that would otherwise be applied to your service and charged the same rate. Our standard cancellation policy will apply, including any applicable cancellation fees if you are unable to complete your forms. The massage therapist reserves the right to refuse service at any time if they deem it necessary for their safety, or the safety of the client.
Our packages offer a convenient and cost-effective way to enjoy our services regularly. These packages are pre-purchased sets of services, available at a discounted rate, and require full payment at the time of purchase. By purchasing a package, you gain access to a series of appointments, allowing you to prioritize your wellness or service needs. We are dedicated to providing you with consistent and high-quality experiences throughout your package.
All packages are non-refundable once purchased.
All appointments booked within a package are subject to our standard cancellation and rescheduling policy, which requires at least 24 hours (1 day) notice. Missed appointments within a package will be charged and treated as a completed service at the full service price. This policy ensures that we can effectively manage our scheduling and that our service providers are compensated for their allocated time. We understand that unforeseen circumstances may arise, but we ask for your cooperation in providing timely notice to avoid any charges.
Packages are valid for a specific timeframe, as indicated at the time of purchase, and any unused services will be forfeited after the expiration date. By purchasing a package, you acknowledge and agree to these terms, ensuring a clear understanding of our policies. We are committed to providing you with a seamless and enjoyable experience throughout your package.
We believe in providing transparent and stress-free services. We understand that tipping can sometimes create uncertainty or add to your budget, and we want to eliminate any potential concerns.
Therefore, tipping is never required for any of our services. The cost of your appointment is all-inclusive, ensuring you know the exact price upfront.
Our goal is to create a relaxing and healing environment where your focus is solely on your well-being. We want you to feel comfortable and at ease, knowing there are no hidden obligations or additional costs. Don't let the possibility of a tip deter you from seeking the care and support you deserve. We are dedicated to providing exceptional service at a fair and transparent price.
We encourage you to prioritize your relaxation and healing without worrying about any extra expenses. Schedule your lymphatic drainage massage today and experience the rejuvenating benefits of our services. We are committed to providing a seamless and enjoyable experience, allowing you to fully invest in your self-care journey
Last Updated: May 2026
1. Introduction
Lotus Lymphatic LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. HIPAA Compliance
Lotus Lymphatic LLC operates in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you provide — including health history, intake forms, and session-related information — is handled with strict confidentiality and in full compliance with applicable HIPAA regulations. We do not disclose your health information to third parties without your explicit consent except as required by law or as necessary to provide your care.
3. Information We Collect
We may collect the following types of information:Name, email address, and phone numberAppointment and booking informationHealth intake form responses and session notesPayment information
4. Third Party Service Providers
We use the following trusted third party platforms to operate our business:
Square — Used for appointment booking, payment processing, and client management. Square maintains its own privacy and security standards. Your payment information is processed directly through Square and is not stored by Lotus Lymphatic. For more information visit square.com/privacy.
Google — We use Google services including Google Analytics and Google Workspace for website analytics and business operations. Google may collect usage data in accordance with their privacy policy. For more information visit policies.google.com/privacy.We do not sell your personal information to any third party.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
5. How We Use Your Information
We use your information to:Schedule and manage appointmentsDeliver personalized care appropriate to your health needsCommunicate with you about bookings, follow-ups, and careSend marketing communications (with your consent)Improve our website and service offeringsComply with legal and regulatory obligations including HIPAA
6. Health Information
Health-related information you provide through intake forms or during sessions is used solely for the purpose of delivering appropriate therapeutic care. This information is treated as protected health information under HIPAA and is not shared with any unauthorized party. You have the right to request access to, amendment of, or restriction on the use of your health information at any time.
7. Cookies & Analytics
Our website uses cookies and Google Analytics to understand how visitors interact with our site. This data is aggregated and anonymous and does not identify individual users. You may disable cookies through your browser settings at any time.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Request a copy of your health records in accordance with HIPAA
File a complaint with the U.S. Department of Health and Human Services if you believe your HIPAA rights have been violated.
9. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal and health information from unauthorized access, disclosure, or misuse. All payment transactions are encrypted and processed securely through Square.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
10. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their individual privacy policies.
11. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our website or services following any update constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information please contact us at:
Lotus Lymphatic LLC
2499 S. Capital of Texas Highway, Suite B-100 Austin, TX 78746
info@lotuslymphatic.com
(833) 745-7069
