We are committed to providing you with a clear understanding of our service policies. Please take a moment to review the following information regarding appointments, cancellations, packages, and other important guidelines.
NO CONSENT, NO MASSAGE POLICY
All clients are required to provide informed consent prior to receiving any massage services at Lotus Lymphatic. No massage services will be provided without signing all consent forms. Clients must complete and sign the consent forms before their initial massage session. Home Delivered services will not leave for your appointment until the forms are completed or signed. We will provide physical copies in person if you are unable to complete your forms digitally.
We will NOT extend timeframes. This is to ensure all clients appointments are on schedule and fair. You will use time that would otherwise be applied to your service and charged the same rate. Our standard cancellation policy will apply, including any applicable cancellation fees if you are unable to complete your forms. The massage therapist reserves the right to refuse service at any time if they deem it necessary for their safety, or the safety of the client.
Cancellation Policy
We understand that schedules can change, and we strive to be flexible. However, to ensure fairness to both our clients and our service providers, we have established a clear cancellation policy.
For all Services, we kindly request that you reschedule or cancel at least 24 hours (1 day) before your scheduled appointment time. Failure to provide adequate notice will result in a no-show fee equivalent to 100% of the scheduled service price. This policy allows us to manage our appointment schedule effectively and ensures that our service providers are compensated for their time. We appreciate your understanding and cooperation in adhering to this policy.
In all cases, you are responsible for paying for all services and missed appointments. We encourage you to review our full terms and conditions for complete details regarding our cancellation and no-show policies. By booking an appointment with us, you acknowledge and agree to these terms. We are committed to providing you with exceptional service and appreciate your adherence to our policies.
Tipping Policy
We believe in providing transparent and stress-free services. We understand that tipping can sometimes create uncertainty or add to your budget, and we want to eliminate any potential concerns. Therefore, tipping is never required for any of our services.The cost of your appointment is all-inclusive, ensuring you know the exact price upfront.
Our goal is to create a relaxing and healing environment where your focus is solely on your well-being. We want you to feel comfortable and at ease, knowing there are no hidden obligations or additional costs. Don't let the possibility of a tip deter you from seeking the care and support you deserve. We are dedicated to providing exceptional service at a fair and transparent price.
We encourage you to prioritize your relaxation and healing without worrying about any extra expenses. Schedule your lymphatic drainage massage today and experience the rejuvenating benefits of our services. We are committed to providing a seamless and enjoyable experience, allowing you to fully invest in your self-care journey
Package Policy
Our packages offer a convenient and cost-effective way to enjoy our services regularly. These packages are pre-purchased sets of services, available at a discounted rate, and require full payment at the time of purchase. By purchasing a package, you gain access to a series of appointments, allowing you to prioritize your wellness or service needs. We are dedicated to providing you with consistent and high-quality experiences throughout your package.
All appointments booked within a package are subject to our standard cancellation and rescheduling policy, which requires at least 24 hours (1 day) notice. Missed appointments within a package will be charged as a completed service at the full service price. This policy ensures that we can effectively manage our scheduling and that our service providers are compensated for their allocated time. We understand that unforeseen circumstances may arise, but we ask for your cooperation in providing timely notice to avoid any charges.
Refunds for packages are only available before the first service in the package has been rendered. Once a service within the package has been used, the package is non-refundable. Packages are valid for a specific timeframe, as indicated at the time of purchase, and any unused services will be forfeited after the expiration date. By purchasing a package, you acknowledge and agree to these terms, ensuring a clear understanding of our policies. We are committed to providing you with a seamless and enjoyable experience throughout your package.
